Frequently Asked Questions

Our community combines modern design, stunning amenities, and a welcoming design-forward atmosphere to make The Duke truly special. We offer historic 1930s repurposed loft space as well as newly constructed modern apartment homes, making The Duke the best of both worlds.

We’re conveniently located in downtown Asheville at 226 Hilliard Avenue, just steps away from shopping, dining, entertainment, and major employers, with quick access to highways and Interstates, and public transit for easy commuting.

We offer a variety of studio, one-, and two-bedroom floor plans to fit different lifestyles, budgets, and aesthetic tastes. From the repurposed 1930s historic lofts to the newly constructed modern addition, there is one of our 26 floor plans that’s perfect for you.

All apartment homes are equipped with an in-unit washer and dryer.

Packages are delivered to our access-controlled package room, which is monitored by 24/7 surveillance. Residents are automatically enrolled upon move-in.

AT&T Fiber Instant On is available throughout the community, with modems pre-installed in each apartment home. Residents can choose from three plans at a variety of price points to meet the needs of each individual.

Our leasing office is typically open Monday through Saturday for walk-in tours. Tours by appointment are highly encouraged. Check our website for current hours and to schedule a tour.

The Duke is a smoke-free community, which includes vaping.

Yes. Quiet hours are from 10:00 PM to 7:00 AM.

You can easily apply online through our website or visit our leasing office. Our leasing professionals are available for assistance during office hours.

Applicants are required to earn three times the base rent. Additional factors such as credit and background checks are also reviewed.

Yes, all applicants undergo standard credit and criminal screenings. Contact the leasing office for more information.

Most applications are processed within 24 to 48 hours once all documentation is received.

Lease terms vary by unit and availability. Please contact the leasing office to discuss current options.

Yes, we require residents to carry renter’s insurance to protect their personal belongings and provide liability coverage.

Rent includes your apartment space, access to community amenities, and maintenance. Utilities such as water, electricity, and internet are billed separately, or from their specific providers.

Deposits vary based on credit history. Contact a leasing professional during office hours to obtain specific deposit information.

We do offer limited-time leasing specials, which are subject to change and availability. Check our web site or contact the leasing office for current promotions and any restrictions that may apply.

In addition to the base rent, the following monthly fees apply: $5 for pest control, $15 for the package room, and $35 for valet trash.

Residents are responsible for establishing electricity and internet service. Water is billed through the resident portal and added to the monthly rent.

Yes! We allow up to two pets per apartment, with breed and size restrictions.

We offer a Courtyard Pet Park and a Pet Spa to make sure your furry family members are treated like kings and queens.

Yes, a one-time pet fee is required, along with monthly pet rent. Please contact the leasing office for current rates.

Yes! Parking is available for residents only, but parking is not guaranteed with every apartment. We also offer assigned parking for a fee based on availability. Contact the leasing center for available parking options to fit your unique situation.

Yes! We currently have one dual EV charger available.

We’re located close to ART (Asheville Rides Transit) stops, making it easy to commute or explore the city without a car.

Our design-forward amenities are both inviting and functional, with a rooftop Skyline Terrace with games, conversation areas and loungers with umbrellas. We also have a 24/7 fitness center, resident lounges, coworking spaces, and a bar area with a tap system. And, of course, our Courtyard Pet Park and Pet Spa are available for our furry friends.

We love bringing neighbors together through regular social events, giveaways, and seasonal celebrations.

Rent can be paid easily online through our secure resident portal using a variety of payment methods.

Yes, our resident portal lets you pay rent, submit maintenance requests, and access community updates anytime.

Maintenance requests can be submitted online through our resident portal. For qualifying emergencies, our on-call team is available 24/7.

Routine requests are typically addressed within 24 to 48 hours. Emergency issues receive immediate attention.

Lease renewal notices are sent out before your lease end date, and renewals can often be completed online or in person.

Move-in dates depend on apartment availability and final approval. Once approved, we’ll schedule a date that works best for you.

Proof of renters insurance and any move-in payments due. Our team will provide apartment access, parking details, and a move-in checklist.

We require a 60 day written notice to vacate. After move-out inspection, your security deposit will be processed within 5 business days.